Policies

Payment

We accept Visa, MasterCard, American Express, and PayPal. While our website is secured by SSL technology, you may also place your order via telephone. You can reach Customer Service at 888-530-9846, Monday through Friday, 10 AM to 6 PM Pacific Standard Time.

Shipping

For domestic (U.S.) orders, we offer the following shipping options:

    • USPS Ground Advantage with Tracking and Delivery Confirmation  (5-7 days), Free for purchases $50 and up, otherwise flat rate of $4.50

    • USPS Priority Mail (3-Day), $9

    • UPS Ground  (5-7 business days),  $20

    • UPS 2nd Day Air, $50

For International orders, we offer the following shipment options.    Please note, there may be local customs, duties and/or taxes imposed by the destination country upon delivery. Catherine Weitzman Jewelry is not made aware of these charges when shipping, and the recipient is responsible for payment.

    • USPS First Class Mail International (Canada only), 10-15 business days, $15.00

    • USPS Priority Mail International (Canada only), 7-10 days, $29.00 

    • USPS Priority Mail International (Rest of the World), approx. 2-3 weeks, $40

    • UPS International Worldwide Saver (approx. 5 business days), $130

    • Fedex International (approx. 7 business days), $70

Delivery times are approximate delivery times and are dependent on the specific carrier (USPS, UPS, FedEx).  Please check with the carrier directly for more exact delivery information.  

While most of the jewelry available on our website is in stock, some pieces may require longer delivery times. If you need your order by a specific date, please indicate this in the special instructions section of the order form and we will do our best to accommodate you. If you have ordered an item that is not available or delayed, you will be notified via email. 

Custom Orders / Special Orders

Because our jewelry is handmade, custom orders are available.  Do you have something special you want to put in our shaker settings? Let’s try it! Customers in the past have sent us pieces of wedding dresses, pressed flowers from sentimental bouquets, stones, shells - we can do a lot! Contact the studio if you are interested in customizing chain lengths, stone colors, or if you have other special requests.  Please allow up 4-6 weeks for delivery. Custom/special orders are specially made for you and are not returnable.

Discounts

Discounts cannot be combined.  Discounts are not valid during promotional offers nor can they be applied to final sale items.

Returns

We want you to be completely satisfied with your online purchase.  If for any reason you are not, you may return it within fourteen (14) days upon receipt for a refund, less shipping costs.  We are unable to refund shipping charges on returned items.  Items must be returned unworn and in original condition. Sale items are non-returnable. Please contact us first at 888-530-9846 or sales@catherineweitzman.com before sending in your return. 

Our return address is:

Catherine Weitzman
Attn: RETURNS
P.O. Box 30858
Honolulu, HI 96820

To expedite processing of your refund, please include your Order number with your return.  Insufficient information may lead to a delay in processing your return. Once your return is processed, you will receive notification by email.  

For your protection, we recommend sending your returns via a traceable carrier and in a box or well-padded envelope.  We are not responsible for merchandise lost or damaged while in transit to us.  

Repairs

Catherine Weitzman stands behind the quality and craftsmanship of all our jewelry. If jewelry purchased through our website requires repair within one (1) year based on normal usage, please contact us to obtain a Repair Authorization Number and send us the item with your receipt. If charges apply, you will be notified prior to beginning the repair. Please allow up to 3 to 4 weeks for repairs. Products purchased through our retailers must be returned to the retailer to process the repair.   For repairs, please contact sales@catherineweitzman.com and indicate "Repair" on the subject line. 

Security

All order information sent to our website is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL-enabled browser. Most browsers (Internet Explorer, Safari, Opera, Firefox, etc.), version 3.x and later, support SSL.

Privacy

We do not sell, share, or trade any of your information to any third party. We use cookies to store visitor preferences, record session information such as products added to the shopping cart, and record historical activity in order to provide you better service when you return to our website. The information we collect is used to improve your shopping experience, notify you about updates to our site, or to contact you regarding promotions, new products or upcoming events. We do not make your email addresses available to other organizations for commercial purposes.

Green Policy

Catherine Weitzman is committed to using reused and recycled materials and responsible suppliers wherever possible.  Items from nature are found - never taken - and all our metal and chain is recycled.  Our gold plating company also recycles metal and uses an environmentally-friendly water filtration system.

Please contact us at sales@catherineweitzman.com with any questions about our policies.